Refund Policy

At PixImageAI, we strive to provide a seamless AI image generation experience for all of our users. However, if for any reason you are not satisfied with your purchase, we offer a refund policy under the terms and conditions outlined below.

1. Eligibility for Refunds

Refunds will be issued in the following circumstances:

• If you experience a technical issue that prevents you from using our service and we are unable to resolve the issue within a reasonable timeframe.
• If you are mistakenly charged for a service or subscription you did not sign up for.
• If the service provided does not match the description outlined at the time of purchase, and the issue cannot be resolved.

2. Non-Refundable Cases

The following cases are not eligible for refunds:

• Change of mind after the image generation process has been completed and the results are delivered.
• Failure to meet expectations regarding the subjective quality of AI-generated images.
• Non-usage of the service during a subscription period without prior cancellation.
• Any violation of our Terms of Service or Privacy Policy.

3. Subscription-Based Refunds

For subscription services, you may cancel your subscription at any time. However, refunds will only be issued under the following conditions:

• If you cancel your subscription within 24 hours of the initial payment.
• If a technical issue on our end prevented you from using the subscription service for an extended period.

Refunds for subscriptions will not be granted for partial subscription periods or unused services after the initial 24-hour period.

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• The reason for the refund request
• Any relevant transaction details

Our team will review your request and respond within 3-5 business days. If approved, refunds will be processed via the original payment method and may take 7-10 business days to reflect in your account.

5. Contact Information

If you have any questions regarding this refund policy or need assistance with a refund request, please contact us at [email protected].

We appreciate your understanding and look forward to serving you at PixImageAI.